Total Quality Management
Please fill following information
Day 1: Introduction to Total Quality Management
- Definition and history
- Principles of TQM
- Benefits of TQM
- W. Edwards Deming
- Joseph Juran
- Philip Crosby
- Kaoru Ishikawa
- Customer focus
- Continuous improvement
- Employee involvement
- Process approach
- ISO 9001 Standards
- Implementation of QMS
- Statistical Process Control (SPC)
- Six Sigma
- Lean Manufacturing
- Benchmarking
- Quality Function Deployment (QFD)
Day 2: Leadership and Strategic Planning in TQM
- Commitment from top management
- Creating a quality culture
- Leadership styles and their impact on TQM
- Vision, mission, and values
- Goal setting and performance measurement
- Strategic quality planning
- Voice of the Customer (VoC)
- Customer requirements and expectations
- Customer satisfaction surveys
- Net Promoter Score (NPS)
- Customer feedback and complaint management
- Customer relationship management (CRM)
- Building long-term customer loyalty
Day 3: Process Management and Improvement
- Process flowcharts
- Value stream mapping
- Plan-Do-Check-Act (PDCA) Cycle
- Root Cause Analysis (RCA)
- Failure Mode and Effects Analysis (FMEA)
- Key Performance Indicators (KPIs)
- Balanced Scorecard
- Total Productive Maintenance (TPM)
- Training and development
- Employee engagement and motivation
- Forming quality circles
- Effective communication strategies
- Conflict resolution and management
- Real-world examples of TQM success
- Lessons learned from TQM implementation
- Recap of main topics covered
- TQM knowledge test
- Certification of completion
- Recommended readings and textbooks
- Group discussions and presentations
Course Information
- Reg. Ends 05 September, 2024
- Start Date 06 September, 2024
- End Date 13 October, 2024
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Class Schedule
Sep: 6, 7, 13
9:00 AM To 5:00 PM - Total Hours 24 Hours
- Venue Title ECDL Classroom
- Venue Address Cemex Shimul Trade Center, Flat: 4/A, Kha 86/1, 87, 87/1, Kuril, Dhaka