Communication is the bridge to connect customers. What are going on in the virtual world in terms of interpersonal relationship? How do we adapt ourselves to communication style & cope up with the current scenario as a communicator in customer service professionalism or marketing or sales profession? These are vital issues now a day in terms of virtual/digital/online communication.

Outline:

(A) About virtual/ Digital/ Online Tele Communication:

• Why virtual communication is important.
• Mindset reframes & changes of mentality for virtual marketing & selling.
• Virtual appointment vs Face to face appointment.
• Importance of social media in virtual networking & communication.

 (B) Introduction & Importance of online Tele marketing & Tele sales:

• Introduction & difference between Telemarketing & Telesales.
• Advantages & challenges online Marketing & Sales.
• Professional online Tele marketing & Tele Sales Technique.
• Referral & cold calling mechanism.
• Areas in mirroring to build report over the phone.
• Tele marketing & Tele sales during crisis.

 (C) Sales leadership in virtual marketing & selling process:

• Sales management in virtual marketing & selling process.

(D) Necessary virtual marketing & selling competencies:

• Online Tele communication/ Tele marketing & Tele sales competencies.
• Conceptual presentation.
• Open ended interesting question.
• Close ended question.
• Story telling.
• Effective call planning & preparation.
• Inbound & outbound calls.
• Upsales, Cross sales & resale.
• Referral calling vs Cold Calling.

(E) Virtual marketing & Tele sales technique & tips:

• Sales funnel.
• How to arrange & conduct an interactive virtual meeting.
• Online Telephone etiquette for competitive advantage.
• Importance of delivering better pitch.
• Top customer service mistakes.
• The need for quality prospecting, prospect building & cold calling in carrier during crisis.
• “4” vital points for online & offline.
• Tips to sell more products during crisis.
• Handling objections in terms of customer service.
• Method of Daily plan, calls ratio & reporting.

 (F) Virtual/Online Tele Sales Process:

• Prospect & Prospecting.
• Pre Approach & Approach.
• Fact Finding.
• Design Solution & Presentation.
• Handling /Overcoming Objection.
• The Trial Closing.
• Closing Interview.
• Following Through.