People management

Career Summary:

With over 15 years of professional experience, in corporate and entrepreneurial field, Mr. Md. Mubir M. Chowdhury is an expert in Customer Experience Management and Direct Sales. He achieved his BBA and Executive MBA degrees from the Institute of Business Administration, University of Dhaka majoring in Marketing.

His strengths and achievements in brief:

1. In his entrepreneurial career over the last 5 years, Mr. Chowdhury already has earned a good reputation by developing award winning products and achieving a place among the top 10 IT startups of Bangladesh declared by the Government of Bangladesh.
2. He is also working as a part time trainer in BITM (BASIS Institute of Technology & Management) under SEIP (Skills for Employment Investment Program) initiated by to Government of Bangladesh where he offers Customer Support & Service, Business Communications, and B2B Sales training courses.
3. Mr. Chowdhury is an expert in establishing and driving the NPS (Net Promoter System) to measure customer loyalty towards a brand as well as capture and mitigate major customer issues to improve overall customer experience.
4. As a Project Manager and a subject matter expert, he successfully managed and delivered the Net Promoter System Implementation project in GP, which was the largest non commercial project for GP and was considered as the largest and most complex customer centricity enhancement project in the whole Telenor Group.
5. He has designed and executed numerous engagement programs for customers as well as GP employees to improve customer centric mindset of the company employees as an enabler to become a truly customer centric organization.
6. He also has played key role in developing end-to-end Customer Experience strategy and setting up CEX goal for Grameenphone.
7. During his engagement with direct sales, he personally has created and managed different high value key accounts as well as successfully led teams to manage high volume corporate customer portfolio.

Over the time, he has achieved the following professional qualifications:

1. Thomas International certified personal profile and job profile analyst
2. CBI-BITM certified trainer on Export Marketing Plan
3. Certified Lean Six Sigma Green Belt 4. Grameenphone Certified Project Management Professional

Over the last decade of professional engagement, Mr. Chowdhury has acquired a good set of skills, to name a few:

1. Customer Experience Management
2. Net Promoter System (NPS) implementation and management
3. Customer Experience framework planning and implementation
4. Co-creation panel establishment and management